Changes and Customisation Policy 

🛑 Order Changes & Cancellations Policy

 

At Made By T, all items are handmade or custom-processed, which means once an order is in progress, changes are limited. Please read the policy below before placing your order.

 

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✏️ Order Changes

    •    Changes to your order (e.g. nail sizes, design selections, shipping address) can only be made within 12 hours of purchase.

    •    After 12 hours, your order may already be in production and no further changes can be guaranteed.

    •    For any urgent edits, please email us immediately at MadeByT2023@gmail.com with your order number and requested change. We’ll do our best to accommodate if production has not yet begun.

 

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❌ Order Cancellations

    •    Orders can be cancelled within 12 hours of purchase — no questions asked.

    •    After 12 hours, cancellations are not permitted as materials may have been sourced or work may have already started.

    •    Custom or personalised orders (e.g. name designs, custom artwork) are not eligible for cancellation after purchase under any circumstances.

 

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⚠️ Important Notes

    •    Refunds are not issued for late cancellation requests, incorrect sizing, or change of mind once an order is in progress.

    •    Please double-check all order details before checking out, including sizes, product choices, shipping address, and any customisations.

 

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If you need assistance, don’t hesitate to reach out to MadeByT2023@gmail.com — we’re happy to help where possible 💌

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